Privacy Policy
This policy explains how Window Well Covers handles information provided through this website and in connection with estimate requests.
Last updated: September 18, 2026
Information we collect
When you request an estimate, the form asks for your first and last name, city or province, phone number, email address, number of window wells, approximate measurements, project details, and any photographs you choose to upload. We also receive information you provide when you call or email us.
When you visit the site, our website and analytics tools may collect technical information such as your IP address, browser and device details, referring page, pages viewed, and approximate location derived from technical data. The site currently uses Matomo, Google, and Ahrefs analytics. Cookies or similar browser storage may be used for site functions and measurement.
How we use information
- To respond to your question or estimate request and communicate about your project.
- To assess measurements, photographs, and site conditions; arrange measuring, manufacturing, installation, or shipping where applicable.
- To operate, protect, troubleshoot, and improve the website and understand how visitors use it.
- To maintain appropriate business records and meet legal obligations.
An estimate request does not sign you up for a marketing mailing list. If we introduce one, we will provide an appropriate choice.
Who may receive information
People working on your request and service providers who support website hosting, forms, email delivery, analytics, and related business operations may process information as needed for those purposes. Information may be processed or stored outside Canada by a service provider and may be subject to the laws of that location. We may also disclose information where required by law.
Photographs and project details
Photographs you submit may show your home or other personal details. Please send only images relevant to the project. We use submitted photographs to assess and respond to your request and coordinate the work you ask us about.
Retention and security
We retain information for as long as reasonably needed for the purposes described above, including business record keeping and applicable legal obligations, and use reasonable measures to protect it from unauthorized access. No internet transmission or storage system can be guaranteed completely secure.
Your choices and requests
You may ask what personal information we hold about you, request a correction, or ask us to delete information that we no longer need to keep. You can also adjust your browser’s cookie settings; some website functions may be affected. To make a privacy request, contact us using the details below.
Contact
Email info@windowwellcovers.ca or call 416-421-3891. Please describe your request so we can respond appropriately.
Changes to this policy
We may update this page as the website or our practices change. The date above shows when it was last revised.